Orders
How do I know my order was received?
After checkout, you will receive an order confirmation at the email address provided.
Can I change or cancel my order?
Contact support@halwick.shop as soon as possible. We cannot guarantee changes after processing has started.
Shipping
How long does processing take?
Orders are normally processed within 1–3 business days and may take up to 5 business days during busy periods.
How long does delivery take?
Estimated delivery is 14–20 business days after dispatch. This is an estimate, not a guarantee.
Tracking
When will tracking update?
Tracking is provided after dispatch. The first carrier scan may take approximately 24–72 hours to appear.
Returns
Can I return an order?
Eligible items can be returned within 30 days. Contact support before sending anything back. The registered office is not a returns address.
Payments
Which payment methods are accepted?
Available methods are shown securely at checkout and can vary by market.
Sizing
Where can I find sizing information?
Product-specific sizing will be shown on product pages when the catalogue is added. We do not publish a generic size guide as authoritative.