Refund policy

We offer a 30-day voluntary return window from the date your order is delivered.

Before returning an item

Contact support@halwick.shop before sending anything back. Include your order number and reason for the return. Do not send returns to our registered office. We will provide the correct return instructions and address after your request is reviewed.

Eligibility

Items must be unworn, unused and returned in their original packaging with proof of purchase. We may refuse a return that does not meet these conditions, subject to applicable law.

Change of mind

For eligible change-of-mind returns, the customer is responsible for return shipping costs. Original shipping charges are non-refundable unless required by law.

Faulty, damaged or incorrect items

Contact us promptly with your order number and clear photos. Where the item is faulty, damaged or incorrect, HALWICK will provide an appropriate remedy and cover reasonable return costs where required.

Refunds

After we receive and inspect an approved return, we will notify you of the outcome. Approved refunds are issued to the original payment method. Processing times depend on your bank or payment provider.

This policy does not limit your statutory rights.